It will feature CVP of the business applications group, James Phillips, who will guide users through release wave 2. Along with other experts, he’ll be answering common questions, demonstrating the practical advantages of the features and how to implement them. “Learn the skills needed to adapt to rapidly changing business requirements, better understand your customers, and confidently implement the new technologies to enable the growth and evolution of your business,” said Miguel Martinez, senior program manager, Microsoft. Updated Dynamics 365 applications include Marketing, Sales, Customer Service, Field Service, Finance and Operations, Retail, Power BI, PowerApps, and Flow. The wide-ranging updates will take some preparation to implement effectively, with a particular focus on proactive customer engagement, actionable insights, and scalability. It also implements new Mixed Reality tools, which technicians will be able to use for remote assistance. Meanwhile, Layout will let space planners visualize their designs, and Product Visualize will mean customers can point their phones to see a product. Early access for Wave 2 has been available since August 2, but general availability won’t start to roll out until October 1, with the final features coming in March 2020. The event should provide more detail on these additions while clarifying any concerns about their rollout. You can sign up for the livestream today, which will also net you reminders, agenda updates, and instructions before its launch.
